Business Process Analyst

Website Novo

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

  Why Novo?

  • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
  • Positive, inclusive, supportive culture cheering you on your journey
  • We work with very new technologies and architecture patterns 
  • We provide learning and development budgets to help you grow and bond with your team 
  • Hybrid work culture
  • Offices in NYC, Miami, and India for those that want to whiteboard in person

We are looking for a Business Process Analyst with a proven track record of identifying process improvement opportunities and using project management skills to plan, execute and implement changes for value stream add.  If you're passionate about the voice of the customer (VOC), using data to identify issues and creating and implementing plans to drive effective change, then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role:

  • Familiar with Lean Methodology and/or Lean Six Sigma foundations 
  • Support the business work streams for continuous value add 
  • Perform data analysis and collaborate with teams to perform process deep dives to identify areas for improvement 
  • Develop detailed project plans and timelines to monitor and track progress across value streams with a focus on Voice of the Customer (VOC) and continuous improvement
  • Use influence to manage issues/blockers and changes to the project scope, project schedule, and project costs, when appropriate
  • Create and maintain comprehensive process documentation in a central repository 
  • Track project performance, specifically to analyze the successful completion of KRs
  • Evaluate project performance post mortem and identify best tactical options to address similar challenges in the future
  • Ability to grow by taking ownership of initiatives and producing results. 

Requirements for the Role:

  • A bachelor's degree or equivalent (example: Associates degree + 2 years relevant work experience, 4 years relevant work experience).
  • 2+ years in process management, identifying issues/bottlenecks and implementing thoughtful solutions to save time, cost, and or resources by collaborating with cross functional teams
  • Proven track record of identifying and resolving issues and managing the changes 
  • Knowledge of Lean Methodologies and or Six Sigmathrough a waterfall, hybrid (waterfall/agile), and or DMAIC approach
  • Experience in banking operations, awareness of financial products, workflows and risk management preferred
  • Excellent analytical, problem solving, influencing, and communication skills.
  • Solid organizational skills with an emphasis on attention to detail
  • Experience with project management software tools
  • Collaborative and Adaptive Team player; does their part without the ego

How We Define Success:

  • Implementation of process improvements that result is saved time, cost, resources, or direct customer benefits 
  • Successful launch, management, and completion of projects aimed at helping us meet our OKRs.

Nice To Have, but Not Required:

  • Experience at a hyper-growth startup or fast-paced company.
  • Six Sigma Yellow Belt

Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.


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