Strategic Customer Success Manager
QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.
Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world’s best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 90 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.
We are a global remote first company HQ’d in Miami, Florida.
As a Strategic Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.
What You’ll be Doing
- Become an expert in all of Quicknode’s products and services
- Advocate and maintain positive relationships within the Quicknode community
- Collaborate with Product/ Engineering, Marketing, and Dev Ex to develop programs to drive account expansion
- Keep up with industry trends in the blockchain space Nurture and manage top accounts by ensuring they succeed with Quicknode in every possible way.
- Ensure feedback is being provided to our internal teams
- Identify expansion opportunities within your list of managed accounts Identify and monitor metrics for accounts weekly
- Effectively communicate resolution plans, progress, and status of requests externally and internally
- Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to further expansion
- Document all interactions in a CRM system Develop automated workflows for repetitive tasks
- Take ownership of requests and work with other teams to drive timely resolution for our customers
- Develop automated workflows for repetitive tasks
What we are looking for
- 3-5 years of Customer Success facing experience in a hyper-growth environment
- You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets
- You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer.
- You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes.
- Strong knowledge and passion for the crypto/ blockchain industry
- Natural curiosity
- Strong analytic and problem-solving skills
- Growth-oriented mindset
- Impact over ego-driven
- Experience in Blockchain preferred but not required
We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.