What You’ll be Doing
- Become an expert in all of Quicknode’s products and services
- Advocate and maintain positive relationships within the Quicknode community
- Collaborate with Product/ Engineering, Marketing, and Dev Ex to develop programs to drive account expansion
- Keep up with industry trends in the blockchain space Nurture and manage top accounts by ensuring they succeed with Quicknode in every possible way.
- Ensure feedback is being provided to our internal teams
- Identify expansion opportunities within your list of managed accounts Identify and monitor metrics for accounts weekly
- Effectively communicate resolution plans, progress, and status of requests externally and internally
- Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to further expansion
- Document all interactions in a CRM system Develop automated workflows for repetitive tasks
- Take ownership of requests and work with other teams to drive timely resolution for our customers
- Develop automated workflows for repetitive tasks
What we are looking for
- 3-5 years of Customer Success facing experience in a hyper-growth environment
- You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets
- You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer.
- You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes.
- Strong knowledge and passion for the crypto/ blockchain industry
- Natural curiosity
- Strong analytic and problem-solving skills
- Growth-oriented mindset
- Impact over ego-driven
- Experience in Blockchain preferred but not required