New-to-Miami Question Base uses AI to answer your team's questions instantly and correctly

By Riley Kaminer

Few founding teams are as close as that of new-to-Miami AI startup Question Base. Three months into CEO Kasper Pihl Tornøe’s relationship with his then-girlfriend (now wife/COO) Yana Vlatchkova, she introduced him to CCO Stefan Vladimirov. The trio would unite to found Swipes, a startup that built tools for better team collaboration. Moving from Denmark to San Francisco, the company scaled to upwards of a million users and was a top-rated productivity tool on the App Store.

Work at Lego would pull Tornøe and Vlatchkova back to Denmark – but it was only so long until they were eager to dive back into entrepreneurship.

Tornøe told Refresh Miami: “When I started to consult at Lego, they were like, ‘Hey, here’s a wiki, but don’t use it because there’s nothing in it. If you have any questions, just ask me.’ I was like, how do you scale up an organization like that? There’s got to be a better way.”

And so the trio embarked on a journey to build that solution themselves, leading to the official formation of Question Base in July 2022. The platform uses AI to generate and organize a base of questions and answers. Up to now, the main use case has been for customer-facing teams: customer success, customer support, sales.

Through Question Base, team members can get instant responses to their questions without depending on their team lead’s time. Companies can also standardize their onboarding processes. For sales teams, Question Base provides sales reps with instant access to the technical product knowledge they need to close deals.

The platform connects to Slack and answers questions right in channels. Companies ingest their documentation – things like employee handbooks and sales playbooks – and Question Base creates a list of questions and answers that users can then verify. Around 200 companies have signed up to use Question Base in its current form. Their initial launch, an AI assistant, reached #1 on Product Hunt in January.

Now, Question Base is on a mission to reach product-market fit. That’s exactly what brings them to Miami: the latest batch of Techstars’ Miami program, which Tornøe hopes will accelerate these efforts. “We plan to test out different customer profiles,” he said, in an effort to understand the exact roles and verticals that can most helpfully leverage Question Base. Already the platform has found some traction particularly in the fintech, events, and logistics industries – all three of which involve many high-pressure moving parts.

“When we met the team from Techstars, it was immediate chemistry,” explained Tornøe. “We had never considered Miami before. But now that Techstars brought us here, we’re all-in on Miami as the best place to be for startups.”

Tornøe noted that he keeps seeing friends from California and New York in Miami. “It’s clear we have a great tech scene going on here.” The quality of life in Miami was also a draw for Tornøe, Vlatchkova, and their two small children: “It’s like being on vacation every day.”

*From left to right: Question Base co-founders CCO Stefan Vladimirov, CEO Kasperasper Pihl Tornøe, and COO Yana Vlatchkova is the woman.*

READ MORE IN REFRESH MIAMI:

Author
Recent Posts

Riley Kaminer

I am a Miami-based technology researcher and writer with a passion for sharing stories about the South Florida tech ecosystem. I particularly enjoy learning about GovTech startups, cutting-edge applications of artificial intelligence, and innovators that leverage technology to transform society for the better. Always open for pitches via Twitter @rileywk or www.RileyKaminer.com.